![]() We don’t guarantee that we will receive your returned item. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. If a customer wishes to return a bike for a non-warranty return, it will need to be discussed with Revolve to determine how to handle it. You will be responsible for paying for your own shipping costs for returning your item. RETURN POLICY Revolve Electric Bikes currently does not have a stated return policy, but they have not had any bikes returned due to customers not liking the bike. To return your product, you should mail your product to: Revolve, 258 Saw Mill River Road, Elmsford, NY 10523, United States. If you need to exchange it for the same item, send us an email at and send your item to: Revolve, 258 Saw Mill River Road, Elmsford, NY 10523, United States. If you’ve done all of this and you still have not received your refund yet, please contact us at only replace items if they are defective or damaged. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted: (if applicable)Īny item not in its original condition, is damaged or missing parts for reasons not due to our error.Īny item that is returned more than 14 days after delivery. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. It must also be in the original packaging. Wilmington, NC 28405 within 30 days of purchase. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. To be eligible for a return, your item must be unused and in the same condition that you received it. Defective items may be returned to our corporate office located at 2021 Corporate Dr. Several types of goods are exempt from being returned. To be eligible for a return, your item must be unused and in the same condition that you received it. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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